Ask yourself why apparently "irrational" behaviour is rational from the perspective and emotional drivers of the person who is upset and you will grow as a person.
"Irrational" is a word for those who lack the emotional intelligence to see why the behaviour of another is rational. There is always a real reason for reactions. For those in a position to take their time and formulate a response, the onus is on them to bring the situation to the maximal peaceful conclusion.
All behaviour is rational when you find its true root; moreover, it is only by establishing this true root that there is any hope of positive change.
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